All products purchased will be dispatched within 3 – 5 working days.
Unless otherwise stated the products will be dispatched and delivered by a selected courier and a signature will be required.
Except for commission work where timescales will depend on the scale of the work. Please allow at least 3 weeks for commission pieces especially when oil painting is concerned due to drying time.
As the commission is bespoke no returns will be made, as approval will be required before delivery commences.
If for some reason you are unhappy with your order, you will have up to 28 days. If you cancel the order within 48 hours your money will be refunded automatically. An exchange may be needed on all returns.
If the item has been damaged upon receipt of delivery a new product will be sent to you as soon as possible. During some occasions a photograph of the breakage may be requested and required.
All products are checked and ensured that it is a high standard before it is dispatched. We understand that sometimes problems occur and we will do our best to resolve the problem as soon as quickly and efficiency as possible.